STEP 1: Examine the Ethernet card or dongle
(cord on laptop network connections) to see if there are any lights indicating the network connection. Most Ethernet
cards have at least one light on them signifying connection or activity; a second light will most likely be blinking
when data is being transmitted.
STEP 2: If the
ethernet card is not showing connection or activity, and the computer is on, then the problem is most likely with the
connection and not the computer. However, remember that dongles are very sensitive items and easily broken. Inspect a
dongle for any damage. Also, the ethernet card may have failed or is not being powered. If this is the case, a new
ethernet card might need to be purchased. We can help diagnose this type of problem.
STEP 3: If
there are no lights, examine the cord itself for damage. Often furniture movement
will damage the cables or cause them to become unplugged. Look for any oddity on the cord, like broken wires or holes.
Narrow down the search area by checking the hub (if you have one) to see if it is
getting a connection to the computer, the wall, or a roommate’s computer. Next check the ends of the cable for damage.
Check the connection into the wall to make sure it is secure. Lastly, if you expect that cord is damaged, test the
connection using a room mate's cord. If no evidence of damage in the room can be found, then this may be a software
problem.
STEP 4: Make sure
the software for network connections is setup properly. Refer to the Getting Started page,
under the heading "Setting up the Network Software"
STEP 5: If there
are lights, especially ones that are flashing, designating activity, follow the IP Address
Release/Renew instructions. If this does not fix your problem, contact a ResNet consultant
through the Help Desk at x8585.
