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ResNet Frequently Asked Questions
What is ResNet?
Lab-Specific Questions
ResNet, part of the
Technology Services, provides computer and support services to students, including: dorm computer labs, computer support, educational materials, and a high-speed connection to the Residential Network. When living in an on-campus residency, students connect to the
Residential Network to gain access to the Internet and University online resources. ResNet Consultants
maintain and support student computing at the University by assisting students with computer problems
and ensuring that the network and computing facilities run smoothly. More information about ResNet
can be obtained from the About ResNet page.
Where is ResNet located and how can I contact you if I need help? ResNet is located at the OIS Tech Center, Library 028.
A ResNet consultant can be contacted via phone (253) 879-8585, email
resnet@ups.edu and online at
http://resnet.ups.edu.
What can ResNet Consultants help me with? ResNet Consultants are available during
office hours and will assist you with any network and
security-related problem, such as fixing internet browsing problems, helping you with computer
configuration issues, limited virus/spyware infections, and password changes for both your
Cascade and Puget Sound domain accounts. ResNet consultants will review other computer
problems such as hardware failures or operating system problems, and resolve them when possible.
If your computer is under warranty, ResNet suggests that you contact the vendor for support in
order to not void your warranty. Furthermore, if you have any other questions relating to your
use of technology as a student of the University of Puget Sound, ResNet will do its best to
provide a satisfactory answer.
What Operating Systems can be used on the Residential Network? Any operating system that uses standard TCP/IP
network protocols can connect to the Residential Network. However,
please note that, as of Spring 2004, Windows 95, 98,
ME, and NT computers are no longer permitted on the University network. More information about operating system End-of-Life
can be obtained here. Operating systems that are supported
include Windows XP, Vista, and 2000 and most Unix-base environments (including Mac OS X or higher). ResNet
primarily supports Windows XP/Vista and Mac OS X.
ResNet's technical support is available to all students. The Residential
Network is limited to on-campus students. To register, make sure your ethernet cable is
plugged into the data jack on the wall or into a free port on the hub provided with your room,
depending on where you live. Plug the other end into the network card on your computer. Start
your computer and open your default web browser (e.g. Internet Explorer). The ResNet registration
page should automatically appear in your browser window. If it doesn't, type
http://autoreg.ups.edu into the address bar and press Enter.
You will need your Puget Sound username and password to complete the
registration process. More information on the registration process is available at the
Registering With ResNet page.
The use of the Residential Network as well as services that ResNet provides
are paid for out of housing costs. There is no discrete technology fee.
What do I need to connect my computer to the network?
You will need: A CAT-5/CAT-5e ethernet cable to plug into the wall jacks. Note that this is not a regular phone cable. Ethernet cables have a larger head with 8 pins, whereas phone cables have 4 pins.
Your Puget Sound
username and password to be used during the online registration of your computer for access to the
network.
Where do I go if I have lost/forgotten my Puget Sound password?
You will need to visit our office in the basement
of the library (Room 028). Make sure you have your University ID or other valid picture ID with
you.
Can I connect to the Internet without using the Residential Network?
Yes, all public jacks, such as those located in the Wheelock
Student Center, can connect to the network free of charge. Wireless access is
becoming a part of campus as well. A student may also choose to use the phone line in their room to connect
to an independent Internet Service Provider. However, this will not allow students access to a high-speed
connection nor will it allow access to the campus network. In addition, this will tie up the phone line.
ResNet does not support on-campus modem connections.
Where do I plug in my Ethernet cord?
If you live in:
Harrington, Anderson/Langdon, University, or
Seward you will be plugging in your ethernet cable into a hub. A hub is a small box which takes
one data port's connection and splits it into a larger set of data ports. Typically the hub will
have three ports to plug into, but some rooms have hubs with more ports, depending on the number of room
occupants. If there is an uplink button on the hub, please make sure it is pushed in.
Todd/Phibbs, Trimble, Smith, Regester, or Schiff you
will plug directly into the data jack on the wall. Most of the on-campus houses, including Langlow, have these
data jacks as well. The CAT-5/CAT-5e ethernet cables only fit in data ports; so do not worry about plugging into
a phone jack by mistake.
No, a phone cord will not connect to the Residential Network. The campus
network utilizes a high-bandwidth ethernet infrastructure; a phone cord does not support this kind of data throughput.
A special cable is needed, which is commonly referred to as an ethernet or CAT-5/CAT-5e (Category 5/5e) cable, and
each computer must be connected via these cables in order to have access to campus resources. The head on either end
is about twice as wide as a phone cable's head. These cables can be purchased at the
University Bookstore and at most computer/office supply stores.
Contact ResNet at ext. 8585 so your old computer
can be unregistered. You will be then be able to successfully register the new one.
Students are allowed to connect more than one computer on the Residential
Network, but must have their account modified to support multiple computers. Please contact ResNet
to have this feature activated on your account. No additional fee will be charged.
My Internet connection occasionally becomes slow! Why is this so?
ResNet uses a
35Mbps Partial DS-3 (T3) connection for its Internet service. This is shared among 3000 or more students, staff, and faculty
on campus. ResNet is allocated 16Mbps for residential student use. While plenty of bandwidth is available, during certain peak
periods of network use you may experience slower connection speeds; however, if you are continually experiencing abnormally slow
connection speeds for an extended period of time, please call ResNet for assistance.
Why can't I share files with my friends off-campus? How can I get permission to do this?
For network security reasons, OIS has
installed a firewall to protect against possible virus attacks or other types of network intrusions aimed at on-campus
computers. If you need access to off-campus file transfers or other similar services for academic purposes, please
contact ResNet for more information.
How can I access my Alexandria files from home?
OIS offers a dedicated VPN (Virtual Private Network) client for this purpose.
You can find a detailed walkthrough on using this tool here. If you need further
assistance, please contact ResNet for more information.
May I have a Static IP address?
If you have a legitimate, academic reason for needing a static IP, and have
a faculty sponsor support your need for it, have your sponsor write a descriptive referral. Once it is written, it must be
presented to Mark Young of the NSSG (commonly referred to as the Network Group). If you have further questions, feel free to
contact ResNet at ext. 8585.
My computer has a virus! What do I do?
Help ResNet help you! Please install the appropriate antivirus software on your
computer when you arrive on campus. ResNet offers free McAfee VirusScan for PCs and Virex antivirus software for Macs. This
software can be either checked out from the Collins Memorial Library circulation desk or downloaded from the
Security and Virus Information Before installing this anti-virus software, please ensure that you have removed any other
anti-virus software from your computer. If you already have a virus on your computer and would like further assistance,
please contact ResNet or pick up a Virus Scan pamphlet from ResNet (in the Tech Center in the library).
Does Webmail have a spam filter? How can I configure it?
Webmail does have a feature that filters spam emails, named Sophos. For more information on this
filter and how you can configure it please see the Sophos page.
Lab-Specific Questions How do I log in?
To log in to any lab machine on campus, simply press Ctrl-Alt-Del and then enter your
PUGETSOUND username (followed by '@ups.edu') and password.
You will need to visit our office in the basement of the library (Room 028).
Make sure you have your University ID or other valid picture ID with you.
There are two ways to change your password. The first is to log in to a lab machine, press Ctrl-Alt-Del and select change password.
The second option is to visit the ResNet office in the basement of the library.
Consultants there can change your password as long as you have a form of picture ID.
You should log off the computer when you are done. By failing to do so,
you leave yourself vulnerable to someone using your account for malicious purposes. Please log off when you are finished!
To access your storage space on the Alexandria server in a computer lab, simply
navigate to the H: drive. There, you can store up to 200 megabytes of data.
Every student is allotted 200 megabytes of space on the Alexandria server. It is not
possible to exceed this. If you have hit the limit, you will need to delete files from the server. Be sure to make backups
of all critical files!
If you accidentally delete a file off of your storage space, you should immediately
contact the OIS Help Desk by calling x8585 or visiting Library 018. The Help Desk will then place a call for the Network
and Server Systems Group to check their backup tapes. This process is not foolproof, however, and it is extremely important
that you make backups of all important data.
To access your e-mail from any computer lab (or anywhere else for that matter) simply
visit http://webmail.ups.edu. There, you can log in using your e-mail login name and password
to send and receive e-mail from anywhere.
How do I use the lab printers?
To print documents in the computer labs, simply use the print option in your current
program. All computer labs with printers have been configured so as to allow the user to print without setting anything up.
If there is problem with a printer, don't hesitate to call the Help Desk at x8585
or use the online problem submission to report the problem. OIS consultants will take care
of it as soon as possible!
If you need to know whether a certain lab has a non-standard program or service
that you need, as well as the hours of operation for the lab, you can visit the Find a Lab page to
find out.
If you have any other questions, or if you would like to report a problem,
you may get in contact with a Lab Management consultant by either calling the Help Desk at x8585, or by using the
online problem submission feature of this website.
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